Terms of service

These terms apply to everyone who uses Drivoholic: people who rent cars through it (“customers”) and the rental businesses that list their cars and run them from the Drivoholic console (“businesses”), together with the people who work in their accounts. By using Drivoholic you accept them. Contact us at drivoholic@gmail.com with any question.

The service

Drivoholic is one website where customers find and book cars from rental businesses in Pakistan and the UAE. Each business’s cars appear in the Drivoholic inventory and on its own company page, and the business runs its fleet, bookings, payments, maintenance, customers and team from the Drivoholic console. Every rental is made with the business, not with Drivoholic. We work to keep the service available and secure, but it may occasionally be unavailable for maintenance or reasons beyond our control, and it is provided as it is offered at the time.

Renting a car

• One free Drivoholic account books with any business on Drivoholic. Give your real details, keep your password private and tell us at once if you think someone else has used your account.
• When you book, your rental agreement is with the rental business. It sets the price, any deposit, its requirements (such as age, driving licence and documents) and its rental and cancellation policies, shown on its page. Read them before you book.
• You pay the business directly, by the methods it offers: bank transfer, JazzCash / Easypaisa in Pakistan, or cash or card at its desk. A booking that waits for payment is confirmed once the business has verified your payment, and any refund comes from the business under its policy. Drivoholic charges customers nothing.
• After a rental you can review it. A review must be honest and about that rental; it is shown with your first name and initial, and the business can reply to it or hide it from its page.
• If something goes wrong, message the business from your booking. If it is not resolved, or after an accident, a breakdown or a payment problem, report it to Drivoholic support from your account; we may share your case with the business so it can answer you. We help where we can, but the business is responsible for its cars and its service.

Your business account

• Drivoholic sets up each business once it has verified the payment sent with the business’s account request. The person who asks for the account must be allowed to act for the business.
• The owner invites the rest of the team and is responsible for who has access and what they do in the account.
• Keep passwords private, and tell us at once if you think someone else has access to your account.

Plans and payment

• Each business has a plan with limits and features. Prices are shown on the pricing page in your country’s currency (Pakistani rupees or UAE dirhams); an Enterprise price is agreed with you before you pay.
• You pay Drivoholic outside the product (for example by bank transfer): the first period with your account request, later periods from your console. A payment takes effect once Drivoholic has verified it. If a payment sent with a request cannot be verified, we tell you why; if we do not set up your account after verifying it, we refund it.
• We email the owner before a plan ends. If a plan lapses, your data is kept: after a short grace period the console becomes read-only (apart from finishing rentals under way and renewing) and your cars stop taking new bookings on Drivoholic until you renew.
• Moving to a smaller plan never deletes data; you simply cannot add more than the plan allows.
• If you think a payment was made in error, contact us and we will review it.

Your customers and your rentals

• Your business’s records belong to your business. You are responsible for your listings, prices, availability and policies, for your rental agreements, for honouring the bookings you confirm, and for complying with the laws that apply to your business.
• Your cars are shown in the Drivoholic inventory next to other businesses’ cars, and customers’ reviews of your rentals are published on Drivoholic.
• Your customers pay your business directly: by bank transfer, JazzCash / Easypaisa in Pakistan, cash or card. Drivoholic records these payments for you but does not hold or move the money, is not a party to your rentals, and does not take a commission on them.
• A customer’s Drivoholic account belongs to Drivoholic. Your business keeps its own record of the customers who deal with it and sees only their dealings with your business.
• Customers can report a problem with a rental to Drivoholic support; we may share the case with you so you can answer it.
• You must have the right to the vehicle photos and information you publish, and use your customers’ details only for your rentals.

Acceptable use

Do not use Drivoholic for anything unlawful or fraudulent, to access another person’s or business’s data, to publish false listings or reviews, to send unwanted messages, or to disrupt or probe the service. We may suspend an account that does, after warning its holder where we reasonably can.

Ending your account

You can stop using Drivoholic at any time by telling us. A customer’s bookings already made stay between the customer and the business. A business can ask for a copy of its records before its account is closed; afterwards we delete or return them as described in our privacy policy.

Liability

Drivoholic is not a party to rentals and is not responsible for a business’s cars, prices or service, or for how a customer uses a rented car. To the extent the law allows, Drivoholic is not liable for indirect or consequential losses (such as lost profits or bookings), and our total liability to a business for any claim is limited to the fees it paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

Law and disputes

These terms are governed by the laws of Pakistan. We will first try to settle any disagreement with you directly; if we cannot, the courts of Pakistan have jurisdiction.

Changes

We will publish changes on this page with their new date and tell account holders about significant changes before they take effect.

Effective 1 November 2026